Hospitality: Integrated Agile Testing Plan and QA Automation

They continually meet target deadlines...

"I have worked with Xperity for several years, and I am very pleased. They continually meet target deadlines, are flexible and accommodating, and I trust them to deliver quality results. The Xperity team stays current with innovative technology, excels in communication, and efficiently on-boards resources."

Kokila Suresh

Director Of Quality Assurance

Client Need

To improve systemic quality assurance (QA) testing to ensure product excellence, including UI/UX testing, system regression testing, data calculation testing, mobile testing, customer campaign delivery validation, and 3rd party compliance testing. Need to introduce software testing automation together with current manual testing to improve productivity and accuracy.

Product Challenge

The ability to track and integrate data from multiple services, data collections, and report processes to calculate individual customer stay revenue and allocate points. Designing a QA plan with a custom test automation hybrid framework integrated with project management tools to improve full regression testing time. Adapting industry trends but simplifying the complexities of the cloud platform with a wide range of interconnected and cross-functional features.

The Xperity Solution

Xperity delivered broader test coverage and better test quality by introducing agile processes that streamlined manual, automation, database and API testing techniques. Test scripts for multiple browsers use Selenium WebDriver and SQL queries for validating back-end data. Every sprint cycle includes Smoke Testing, Functional Testing, Retesting, Regression Testing and DB Testing.

How We Did It

Xperity automated and optimized the testing process by deploying comprehensive testing modules, including regression, UI/UX, data calculation, mobile, and third-party compliance, using cutting-edge technologies as follows:

Manual Testing

Smoke Testing | Functional Testing | Compatibility Testing
Regression Testing | Cross Browser Testing | Ad hoc Testing

Automated Testing

Visual Studio – 2015 and Higher | Selenium WebDriver – 3.141.0
NUnit – 3.12.0 | Extent Reports – 3.1.3 | AutoIt – 3.3.14.5
Excel Data Reader – 3.6.0

API Testing

Swagger | Katalon Studio – 7.5.5

Database Testing

MS SQL Server – 2016

Mobile Testing

SmartBear CrossBrowser | Lambda Test

Results

Accelerated time-to-market by implementing an automated testing strategy.
Detected and addressed various functional defects and performance issues.
Streamlined repetitive tasks using automation tools and frameworks.
Enhanced data security by validating data encryption mechanisms.
Reduced overall testing costs while improving performance.
Improved the user experience by integrating with multiple environments.

About the Client

Cendyn is a global technology and data management company catering to the hospitality industry. With a legacy of more than 26 years, it serves as a catalyst for digital transformation, serving over 30,000 Premier hotels across 143 countries. The company manages a vast database of over 200 million profiles and facilitates annual bookings worth $750 million. With their comprehensive suite of solutions, including CRM and Marketing SaaS solutions, Cendyn empowers hotels and resorts to enhance guest experiences, increase revenue, and drive operational efficiency while expanding its global presence.

Xperity has been a primary technology partner with Cendyn providing testing and development services for multiple products over seven years.

Case Study